NIKU X LA & NYC Secret Shopper

Thank you for helping us evaluate the NIKU X dining experience.

请根据以下维度为本次用餐评分（0-5 分），并提供具体意见。

Select the location you dined at. 选择您用餐的地点

👋 Section 1: 预约与接待 | Reservation & Greeting

1. 预约体验 Reservation Experience（0–10分）
预约流程是否顺畅？
Was the reservation process smooth and easy? 工作人员是否友好、专业？
Was the staff friendly and professional? 有无妥善处理特殊要求？
Were special requests handled properly?

2. 等候时间 Wait Time（0–10分）
到店后是否需要等待？
Did you have to wait despite a reservation? 等待时间是否合理？有清楚说明？
Was the wait time reasonable and clearly communicated?

3. 接待人员表现 Host Reception（0–10分）
是否在60秒内受到欢迎？
Were you greeted within 60 seconds? 接待是否礼貌热情？
Was the host courteous and welcoming? 是否高效安排入座？
Was seating arranged efficiently?

4. 初印象与环境 Ambiance & First Impressions（0–10分）
餐厅入口、候位区是否整洁？
Was the entrance and waiting area clean? 整体环境是否令人舒服？
Did the environment feel pleasant and inviting?

开放题 Open Ended Question: 请描述您在预约与接待阶段的整体感受。
Please describe your overall impression of the reservation and greeting experience.

🍸 Section 2: 饮品服务 | Beverage Service

1. 欢迎与饮品推荐 Greeting & Beverage Offer（0–10分）
是否在2分钟内问候？
Were you greeted within 2 minutes? 是否提供饮品菜单或推荐？
Was the beverage menu or recommendation offered?

2. 饮品销售推荐 Upsell Effort（0–10分）
是否推荐特色饮品/unlimited套餐？
Did they upsell a signature drink or unlimited beverage package?
介绍是否热情有吸引力？
Was the recommendation enthusiastic?

3. 产品知识 Product Knowledge（0–10分）
是否了解饮品成分与口味？
Could they explain ingredients and flavors?
回答是否自信、准确？
Were the answers confident and accurate?

4. 饮品准确性与上桌时间 Accuracy & Timing（0–10分）
饮品是否10分钟内送达？
Were drinks served within 10 minutes? 是否摆盘准确、干净？
Was the drink presentation accurate and clean?

5. 跟进与续杯 Follow-Up & Refills（0–10分）
是否适时关心并提供续杯？
Did they check in and offer a second round of drink?

6. 饮品体验整体评分 Overall Beverage Experience（0–10分）
服务员表现、饮品品质、氛围如何？
How would you rate the drink experience overall?

开放题 Open Ended Question: 饮品服务有何亮点或改进建议？
Any highlights or suggestions for the drink service?

🥩 Section 3: 食材品质 | Food Quality

1. 和牛品质 Wagyu Quality（0–10分）
是否新鲜不过度解冻？
Was the Wagyu fresh and not previously frozen? 口感与温度是否理想？
Was the texture and temperature appropriate?

2. 海鲜品质 Seafood Quality（0–10分）
是否闻起来清新？
Did seafood smell fresh and clean? 摆盘整洁，温度得当？
Was the presentation clean and temperature suitable?

3. 出品与摆盘 Execution & Presentation（0–10分）
熟度是否准确？
Was the doneness as ordered? 摆盘是否整洁？
Was plating neat and appealing?

4. 稳定性 Consistency（0–10分）
多道菜出品是否保持一致？
Was food quality consistent throughout?

开放题 Open Ended Question: 您对餐点整体质量有何建议？
Any feedback or suggestions on the food?

🧑‍🍳 Section 4: 服务表现与环境 | Service & Environment

1. 主动服务 Table Attention（0–10分）
是否及时关注餐桌需要？
Was the server attentive and proactive?

2. 服务节奏 Pacing（0–10分）
上菜节奏是否合理？
Was the pace of service well-balanced?

3. 团队协作 Team Coordination（0–10分）
前厅与后厨是否协调？
Did the FOH/BOH coordination appear smooth?

4. 餐点追加推荐 Food Upsell（0–10分）
是否推荐额外菜品或甜点？
Did they suggest any add-ons or desserts?

5. 洗手间整洁 Restroom Cleanliness（0–10分）
洗手间是否干净、用品齐全？
Was the restroom clean and stocked?

6. 餐厅整洁 Dining Area Cleanliness（0–10分）
餐桌与地面是否干净？
Was your dining area clean upon seating?

7. 灯光与音乐 Music & Lighting（0–10分）
音乐与灯光是否合适、营造良好氛围？
Was music volume and lighting appropriate?

8. 会员 Membership（0–10分）
服务员有没有介绍会员和福利？
Did the server introduce memberships and benefits?

9. 服务审查 Dining Review（0–10分）
服务员是否要求 Google 或 Yelp 评论？
Did the server ask for a Google or Yelp review?

开放题 Open Ended Question: 请描述您在预约与接待阶段的整体感受。
Please describe your overall impression of the reservation and greeting experience.

🎯 最后评分 Overall

您是否愿意再次光临？ Would you return to NIKU X based on this visit?

📬 最终开放题 Final Comments: 请留下您对整体体验的最终建议或亮点。
Please share any final thoughts or standout moments.

Are you a Chubby Club App user?

Untitled multiple choice field

A

Yes, I am.

B

No, I am not.

NIKU X LA & NYC Secret Shopper

Select the location you dined at. 选择您用餐的地点

1. 预约体验 Reservation Experience（0–10分）预约流程是否顺畅？Was the reservation process smooth and easy? 工作人员是否友好、专业？Was the staff friendly and professional? 有无妥善处理特殊要求？Were special requests handled properly?

2. 等候时间 Wait Time（0–10分）到店后是否需要等待？Did you have to wait despite a reservation? 等待时间是否合理？有清楚说明？Was the wait time reasonable and clearly communicated?

3. 接待人员表现 Host Reception（0–10分）是否在60秒内受到欢迎？Were you greeted within 60 seconds? 接待是否礼貌热情？Was the host courteous and welcoming? 是否高效安排入座？Was seating arranged efficiently?

4. 初印象与环境 Ambiance & First Impressions（0–10分）餐厅入口、候位区是否整洁？Was the entrance and waiting area clean? 整体环境是否令人舒服？Did the environment feel pleasant and inviting?

开放题 Open Ended Question: 请描述您在预约与接待阶段的整体感受。Please describe your overall impression of the reservation and greeting experience.

🍸 Section 2: 饮品服务 | Beverage Service

1. 欢迎与饮品推荐 Greeting & Beverage Offer（0–10分）是否在2分钟内问候？Were you greeted within 2 minutes? 是否提供饮品菜单或推荐？Was the beverage menu or recommendation offered?

2. 饮品销售推荐 Upsell Effort（0–10分）是否推荐特色饮品/unlimited套餐？Did they upsell a signature drink or unlimited beverage package? 介绍是否热情有吸引力？Was the recommendation enthusiastic?

3. 产品知识 Product Knowledge（0–10分）是否了解饮品成分与口味？Could they explain ingredients and flavors? 回答是否自信、准确？Were the answers confident and accurate?

4. 饮品准确性与上桌时间 Accuracy & Timing（0–10分）饮品是否10分钟内送达？Were drinks served within 10 minutes? 是否摆盘准确、干净？Was the drink presentation accurate and clean?

5. 跟进与续杯 Follow-Up & Refills（0–10分）是否适时关心并提供续杯？Did they check in and offer a second round of drink?

6. 饮品体验整体评分 Overall Beverage Experience（0–10分）服务员表现、饮品品质、氛围如何？How would you rate the drink experience overall?

开放题 Open Ended Question: 饮品服务有何亮点或改进建议？Any highlights or suggestions for the drink service?

1. 和牛品质 Wagyu Quality（0–10分）是否新鲜不过度解冻？Was the Wagyu fresh and not previously frozen? 口感与温度是否理想？Was the texture and temperature appropriate?

2. 海鲜品质 Seafood Quality（0–10分）是否闻起来清新？Did seafood smell fresh and clean? 摆盘整洁，温度得当？Was the presentation clean and temperature suitable?

3. 出品与摆盘 Execution & Presentation（0–10分）熟度是否准确？Was the doneness as ordered? 摆盘是否整洁？Was plating neat and appealing?

4. 稳定性 Consistency（0–10分）多道菜出品是否保持一致？Was food quality consistent throughout?

开放题 Open Ended Question: 您对餐点整体质量有何建议？Any feedback or suggestions on the food?

1. 主动服务 Table Attention（0–10分）是否及时关注餐桌需要？Was the server attentive and proactive?

2. 服务节奏 Pacing（0–10分）上菜节奏是否合理？Was the pace of service well-balanced?

3. 团队协作 Team Coordination（0–10分）前厅与后厨是否协调？ Did the FOH/BOH coordination appear smooth?

4. 餐点追加推荐 Food Upsell（0–10分）是否推荐额外菜品或甜点？Did they suggest any add-ons or desserts?

5. 洗手间整洁 Restroom Cleanliness（0–10分）洗手间是否干净、用品齐全？Was the restroom clean and stocked?

6. 餐厅整洁 Dining Area Cleanliness（0–10分）餐桌与地面是否干净？Was your dining area clean upon seating?

7. 灯光与音乐 Music & Lighting（0–10分）音乐与灯光是否合适、营造良好氛围？Was music volume and lighting appropriate?

8. 会员 Membership（0–10分）服务员有没有介绍会员和福利？Did the server introduce memberships and benefits?

9. 服务审查 Dining Review（0–10分）服务员是否要求 Google 或 Yelp 评论？Did the server ask for a Google or Yelp review?

开放题 Open Ended Question: 请描述您在预约与接待阶段的整体感受。Please describe your overall impression of the reservation and greeting experience.

您是否愿意再次光临？ Would you return to NIKU X based on this visit?

📬 最终开放题 Final Comments: 请留下您对整体体验的最终建议或亮点。Please share any final thoughts or standout moments.

Please upload an image of your receipt.

1. 预约体验 Reservation Experience（0–10分）
预约流程是否顺畅？
Was the reservation process smooth and easy? 工作人员是否友好、专业？
Was the staff friendly and professional? 有无妥善处理特殊要求？
Were special requests handled properly?

2. 等候时间 Wait Time（0–10分）
到店后是否需要等待？
Did you have to wait despite a reservation? 等待时间是否合理？有清楚说明？
Was the wait time reasonable and clearly communicated?

3. 接待人员表现 Host Reception（0–10分）
是否在60秒内受到欢迎？
Were you greeted within 60 seconds? 接待是否礼貌热情？
Was the host courteous and welcoming? 是否高效安排入座？
Was seating arranged efficiently?

4. 初印象与环境 Ambiance & First Impressions（0–10分）
餐厅入口、候位区是否整洁？
Was the entrance and waiting area clean? 整体环境是否令人舒服？
Did the environment feel pleasant and inviting?

开放题 Open Ended Question: 请描述您在预约与接待阶段的整体感受。
Please describe your overall impression of the reservation and greeting experience.

1. 欢迎与饮品推荐 Greeting & Beverage Offer（0–10分）
是否在2分钟内问候？
Were you greeted within 2 minutes? 是否提供饮品菜单或推荐？
Was the beverage menu or recommendation offered?

2. 饮品销售推荐 Upsell Effort（0–10分）
是否推荐特色饮品/unlimited套餐？
Did they upsell a signature drink or unlimited beverage package?
介绍是否热情有吸引力？
Was the recommendation enthusiastic?

3. 产品知识 Product Knowledge（0–10分）
是否了解饮品成分与口味？
Could they explain ingredients and flavors?
回答是否自信、准确？
Were the answers confident and accurate?

4. 饮品准确性与上桌时间 Accuracy & Timing（0–10分）
饮品是否10分钟内送达？
Were drinks served within 10 minutes? 是否摆盘准确、干净？
Was the drink presentation accurate and clean?

5. 跟进与续杯 Follow-Up & Refills（0–10分）
是否适时关心并提供续杯？
Did they check in and offer a second round of drink?

6. 饮品体验整体评分 Overall Beverage Experience（0–10分）
服务员表现、饮品品质、氛围如何？
How would you rate the drink experience overall?

开放题 Open Ended Question: 饮品服务有何亮点或改进建议？
Any highlights or suggestions for the drink service?

1. 和牛品质 Wagyu Quality（0–10分）
是否新鲜不过度解冻？
Was the Wagyu fresh and not previously frozen? 口感与温度是否理想？
Was the texture and temperature appropriate?

2. 海鲜品质 Seafood Quality（0–10分）
是否闻起来清新？
Did seafood smell fresh and clean? 摆盘整洁，温度得当？
Was the presentation clean and temperature suitable?

3. 出品与摆盘 Execution & Presentation（0–10分）
熟度是否准确？
Was the doneness as ordered? 摆盘是否整洁？
Was plating neat and appealing?

4. 稳定性 Consistency（0–10分）
多道菜出品是否保持一致？
Was food quality consistent throughout?

开放题 Open Ended Question: 您对餐点整体质量有何建议？
Any feedback or suggestions on the food?

1. 主动服务 Table Attention（0–10分）
是否及时关注餐桌需要？
Was the server attentive and proactive?

2. 服务节奏 Pacing（0–10分）
上菜节奏是否合理？
Was the pace of service well-balanced?

3. 团队协作 Team Coordination（0–10分）
前厅与后厨是否协调？
Did the FOH/BOH coordination appear smooth?

4. 餐点追加推荐 Food Upsell（0–10分）
是否推荐额外菜品或甜点？
Did they suggest any add-ons or desserts?

5. 洗手间整洁 Restroom Cleanliness（0–10分）
洗手间是否干净、用品齐全？
Was the restroom clean and stocked?

6. 餐厅整洁 Dining Area Cleanliness（0–10分）
餐桌与地面是否干净？
Was your dining area clean upon seating?

7. 灯光与音乐 Music & Lighting（0–10分）
音乐与灯光是否合适、营造良好氛围？
Was music volume and lighting appropriate?

8. 会员 Membership（0–10分）
服务员有没有介绍会员和福利？
Did the server introduce memberships and benefits?

9. 服务审查 Dining Review（0–10分）
服务员是否要求 Google 或 Yelp 评论？
Did the server ask for a Google or Yelp review?

开放题 Open Ended Question: 请描述您在预约与接待阶段的整体感受。
Please describe your overall impression of the reservation and greeting experience.

📬 最终开放题 Final Comments: 请留下您对整体体验的最终建议或亮点。
Please share any final thoughts or standout moments.